FAQ

Q1. Can I make changes to my order?
As soon as we receive your order we will start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

Q2. Can I cancel my order?
As soon as we receive your order we will start processing it. If the order has been submitted and we have started working on it then it can’t be changed or canceled.

Q3. How can I track my order status?
Once your order has been shipped, we will notify you by email of the shipment status. This email will also provide you with tracking information and the ability to access the status of your order.

Q4. How long is the shipping?
The shipping timing varies with your delivery destination. Please refer to our Delivery Information for further information on shipping time.

Q5. How much is the shipping?
The shipping rates vary by location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order.

Q6. Do you offer free shipping?
Yes. We offer free shipping for all orders!

Q7. How do I change my address?
Log into your account. In the menu on the right side of your screen, click on MY ADDRESSES to change your current address.

Q8. Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Q9. What is your refund policy?
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 7 business days.

Q10. How can I contact you?
You can contact us at support@ticklymotte.com any time.